Return, Refund & Cancellation Policy
Transparent, hassle-free returns and refunds across India.
Policy Summary Highlights
1. 7-Day Easy Return & Replacement Policy
At ApnaDrop, customer satisfaction is our top priority. We offer a 7-Day Easy Return and Replacement Guarantee from the date of delivery for all products purchased on apnadrop.com.
You can request a return or replacement if:
- You received a damaged, defective, or incorrect item.
- The product size does not fit properly.
- The item received is significantly different from what was shown on the store.
2. Conditions for Returning an Item
To ensure a successful return and full refund approval, the returned items must meet the following guidelines:
- The product must be unused, unwashed, and in its original, brand-new condition.
- All original brand tags, labels, price tags, and protective packaging must remain intact.
- For damaged or missing items, we recommend providing a short unboxing photo or video to help our support team expedite your claim.
3. How to Initiate a Return Request
Initiating a return request on ApnaDrop is quick and convenient:
- Online via Account: Log in to your account, go to My Orders, select the order item, and click Request Return / Exchange.
- Via Email Support: Send an email to our support team at support@apnadrop.com with your Order ID and reason for return.
Once your return request is approved, our courier partner will arrange a Free Doorstep Reverse Pickup from your delivery address.
4. Refund Methods & Timelines
After the returned package reaches our fulfillment warehouse and completes a brief quality inspection (usually within 24 to 48 hours), your refund will be processed promptly:
| Payment Mode | Refund Method | Processing Timeline |
|---|---|---|
| Prepaid Orders (Cards / UPI / Netbanking) | Refunded directly to the original bank account / payment source (via Razorpay gateway). | 5 to 7 Business Days |
| Cash on Delivery (COD) Orders | Refunded via direct UPI transfer (GPay/PhonePe/Paytm) or Bank Transfer (NEFT/IMPS) as chosen by the customer. | 5 to 7 Business Days |
5. Order Cancellation Policy
You can cancel your order free of cost at any time before the product is dispatched from our warehouse by visiting My Orders or contacting support.
If your prepaid order is cancelled before dispatch, a 100% full refund will be credited back to your original payment method immediately within 24–48 hours. If the order has already been handed over to the courier partner, please receive the package and initiate a return request under our 7-day return policy.
6. Non-Returnable Items
For health, safety, and hygiene standards, products such as innerwear, baby socks/mittens (once package seal is opened), feeding accessories, and customized items are non-returnable unless delivered in a damaged condition.
Customer Support Assistance
Have questions about your order, exchange, or refund status? We are happy to help!
Email: support@apnadrop.com • Website: www.apnadrop.com
Last updated: 02 Oct, 2026 | ApnaDrop Official Store