Returns & Payments

Refund & Cancellation

1. Order Cancellation Policy

Customers can cancel their order at any time before the product has been dispatched by visiting My Orders on our website or contacting our support team at support@apnadrop.com. If the order has already been dispatched/shipped, it cannot be cancelled directly and must be processed under our standard return policy upon delivery.

2. Return & Replacement Window

We provide a 7-day Return & Replacement guarantee from the date of delivery. If you receive a damaged, defective, or incorrect item, or if the size does not fit, you can initiate a return request within 7 days of receiving the package.

To be eligible for a return:

The item must be unused, unwashed, with all original tags and packaging intact.
An unboxing photo or video may be requested for damaged or defective items to expedite the claim.

3. Refund Processing & Timelines

Once your returned product is picked up and received at our facility for quality inspection, we will notify you of the status of your refund:

Prepaid Orders (Cards, UPI, Netbanking via Razorpay): The full order amount will be automatically refunded back to the original bank account or payment method within 5 to 7 business days.
Cash on Delivery (COD) Orders: The refund will be credited via direct bank transfer (NEFT/IMPS) or UPI to the account details provided by the customer within 5 to 7 business days after approval.

4. Non-Returnable Items

For hygiene and safety reasons, products such as innerwear, baby socks/mittens (once opened), feeding accessories, and customized items marked as final sale cannot be returned unless delivered in a damaged state.